Need a hand with AfrikieGo? We're here to help. The fastest way to reach a person is by email — write to us at support@afrikiego.com and our team will get back to you, usually within one business day.
For the quickest response, email us from the address on your AfrikieGo account and include your order number (if your question is about a specific delivery) and a short description of what you need.
1Common questions
Placing and tracking a delivery
- Set your pickup and drop-off locations, describe your package, choose how you'd like to pay, and confirm — your fare is shown before you commit.
- Once a rider accepts, follow their progress live on the map, from pickup to drop-off.
- When your parcel is delivered, you'll receive a photo confirmation.
Payments
- You can pay with MTN Mobile Money, Airtel Money, or cash on delivery.
- Charges are shown up front before you confirm an order. For a question about a specific charge, email us with your order number.
Your account
- Manage your name, phone, and details from the Profile tab in the app.
- To delete your account and data, see Delete Your Account.
2Contact us
Email: support@afrikiego.com
AfrikieGo Logistics Limited, Kigali, Rwanda.
Our support hours are Monday to Saturday. We aim to respond to every message within one business day.
AfrikieGo Logistics Limited
Questions about this document or your data? Contact support@afrikiego.com.
Questions about this document or your data? Contact support@afrikiego.com.