This page explains how to delete your AfrikieGo Logistics Limited (AfrikieGo) account and the personal data associated with it. You can delete your account directly in the app, or by contacting us.
1Delete your account in the app
- Open the AfrikieGo app and sign in.
- Go to the Profile tab.
- Tap Delete my account.
- Confirm when prompted. Your account will be closed and your personal data deleted as described below.
2Delete your account by email
If you cannot access the app, email support@afrikiego.com from the email address registered to your account, with the subject line "Delete my account". We will verify your identity and process the request.
3What is deleted
When your account is deleted, we remove or irreversibly anonymise the personal data linked to your account, including your name, phone number, email address, saved addresses, and delivery history associated with your profile.
4What we must retain
We are required to keep certain records for legal, tax, and accounting purposes for the period set by Rwandan law — for example, transaction and invoice records needed for financial reconciliation. These are retained in line with our Privacy Policy and are deleted or anonymised once the required retention period ends.
5How long it takes
Account deletion is processed promptly. In-app deletions take effect immediately; email requests are completed within 30 days of us verifying your identity. Backup copies age out on a rolling schedule after that.
Questions about this document or your data? Contact support@afrikiego.com.